Video Conference Number
What is the intended audience of this document?
This guide is a technical resource for connecting directly to CSIRO staff or video conference units.
For information on connecting to CSIRO hosted Webex meetings from external video conference units, please review the information at https://conferencing.csiro.au/webexmeetings.php
Webex user guides, training videos and FAQs for attending csiro.webex.com meetings from your Webex desktop or mobile app, can be found on conferencing.csiro.au.
How do I dial +email@example.com from a phone?
From a CSIRO Desktop Phone or standard Australian enterprise phone system:
Dial 0 (for an outside line) followed by 0262762732
From a mobile phone or landline within Australia, or from a CSIRO Video Conferencing Room:
From a mobile phone or landline outside Australia:
CSIRO staff with Jabber installed can also click on +firstname.lastname@example.org to connect.
How do I dial +email@example.com from a Video Conferencing Room?
Video Conferencing vendors use a variety of different dialling formats. Please look for the name of your video conferencing endpoint or infrastructure in the list below and try the suggested formatting. Please consult your local IT Support if these methods are not successful.
From a Video Conferencing Room external to CSIRO (Tandberg, Cisco, Codian, Lifesize Miral H323/SIP compliant infrastructure):
Dial firstname.lastname@example.org or email@example.com
From a Video Conferencing Room external to CSIRO (Polycom, Lifesize H323/SIP compliant infrastructure):
Dial csiro.au##0262762732 or 188.8.131.52##0262762732
From a Video Conferencing Room external to CSIRO (Sony H323/SIP compliant infrastructure):
Dial csiro.au#0262762732 or 184.108.40.206#0262762732
Legacy ISDN H320 video conferencing is supported up to 512Kbit/sec using 0262762732 within Australia or +61262762732 internationally.
How do I carry out a test call?
It is strongly recommended that you carry out a test call prior to your conference, especially if this is your first time dialling into CSIRO.
For testing dial firstname.lastname@example.org to view a CSIRO test video or email@example.com for a Cisco C40 endpoint. If unsuccessful, alternative dial methods are available in the "How do I dial from a Video Conferencing Room?" section above.
Is a free SIP or H323 client available?
Any SIP or H323 client can be used to connect to CSIRO; Cisco Spark is one such example. It is strongly recommended that you conduct a test call as described above to ensure that the application you have chosen is compatible with your organisation's security settings, and that you can connect to CSIRO without issue.
Support for External Collaborators
Video Conferencing is heavily dependant on the way systems have been implemented within an organisation. As such, any connection issues should be reported to your local IT support team who will be best equipped to troubleshoot the problem.
CSIRO support can be contacted via your organisation's IT support team be calling +61 2 6276 6838 (option 1, option 2) and asking for the Unified Communications Team.
What infrastructure does CSIRO have deployed?
The following information is provided for external IT support teams to assist with testing and troubleshooting.
|Support Contact Member:||+61 2 6276 6838 (option 1, option 2) - ask for the Unified Communications Team|
|Session Border Controller:||Cisco Video Communication Server (H323 and SIP supported)|
|Session Border Controller IP Addresses:||220.127.116.11 and 18.104.22.168|
|Multipoint Conference Unit:||Cisco TelePresence Servers - Cisco Multiparty Media 820|
|Webex||CMR Hybrid (TelePresence integrated - csiro.Webex.com)|
|Call Speed (IP - H323 and SIP):||Up to 6Mbit/sec|
|Call Speed (ISDN - H320):||Up to 512Kbit/sec|
|24/7 Test Video:||firstname.lastname@example.org or email@example.com (SIP or H323)|
|Test Endpoint (business hours):||firstname.lastname@example.org or email@example.com (SIP or H323)|
How can my organisation peer with CSIRO?
CSIRO is connected to the AARNet Unified Communications Exchange (AUCX) and all numbers are populated in the nrenum.net ENUM tree.
All CSIRO telephone numbers are reachable by SIP/H323 using firstname.lastname@example.org or email@example.com
All CSIRO staff are reachable by SIP/H323 using firstname.lastname@example.org
CSIRO SIP, H323 and XMPP SRV records are advertised on the csiro.au DNS zone.