Video Conference Number
+61262463194@csiro.au

0262463194


What is the intended audience of this document?

This guide is a technical resource for connecting directly to CSIRO staff or video conference units.

For information on connecting to CSIRO hosted Webex meetings from external video conference units, please review the information at https://conferencing.csiro.au/webexmeetings.php

Webex logo  Webex user guides, training videos and FAQs for attending csiro.webex.com meetings from your Webex desktop or mobile app, can be found on conferencing.csiro.au.


TelePresence logo  How do I dial +61262463194@csiro.au from a phone?

From a CSIRO Desktop Phone or standard Australian enterprise phone system:
Dial 0 (for an outside line) followed by 0262463194

From a mobile phone or landline within Australia, or from a CSIRO Video Conferencing Room:
Dial 0262463194

From a mobile phone or landline outside Australia:
Dial +61262463194

CSIRO staff with Jabber installed can also click on +61262463194@csiro.au to connect.

TelePresence logo  How do I dial +61262463194@csiro.au from a Video Conferencing Room?

Video Conferencing vendors use a variety of different dialling formats.  Please look for the name of your video conferencing endpoint or infrastructure in the list below and try the suggested formatting.  Please consult your local IT Support if these methods are not successful.

From a Video Conferencing Room external to CSIRO (Tandberg, Cisco, Codian, Lifesize Miral H323/SIP compliant infrastructure):
Dial 0262463194@csiro.au or 0262463194@150.229.3.40

From a Video Conferencing Room external to CSIRO (Polycom, Lifesize H323/SIP compliant infrastructure):
Dial csiro.au##0262463194 or 150.229.3.40##0262463194

From a Video Conferencing Room external to CSIRO (Sony H323/SIP compliant infrastructure):
Dial csiro.au#0262463194 or 150.229.3.40#0262463194

How do I carry out a test call?

It is strongly recommended that you carry out a test call prior to your conference, especially if this is your first time dialling into CSIRO.

For testing dial 0262463194@csiro.au to view a CSIRO test video or 0262762865@csiro.au for a Cisco C40 endpoint.  If unsuccessful, alternative dial methods are available in the "How do I dial from a Video Conferencing Room?" section above.

Cisco Spark logo Is a free SIP or H323 client available?

Any SIP or H323 client can be used to connect to CSIRO; Webex Teams is one such example.  It is strongly recommended that you conduct a test call as described above to ensure that the application you have chosen is compatible with your organisation's security settings, and that you can connect to CSIRO without issue.


Support for External Collaborators

Video Conferencing is heavily dependant on the way systems have been implemented within an organisation.  As such, any connection issues should be reported to your local IT support team who will be best equipped to troubleshoot the problem.

CSIRO support can be contacted via your organisation's IT support team be calling +61 2 6276 6838 (option 1, option 2) and asking for the Unified Communications Team.

What infrastructure does CSIRO have deployed?

The following information is provided for external IT support teams to assist with testing and troubleshooting.

Support Contact Member: +61 2 6276 6838 (option 1, option 2) - ask for the Unified Communications Team
Session Border Controller: Cisco Video Communication Server (H323 and SIP supported)
Session Border Controller IP Addresses: 150.229.3.40 and 150.229.84.100
Multipoint Conference Unit: Cisco TelePresence Servers - Cisco Multiparty Media 820
Webex CMR Hybrid (TelePresence integrated - csiro.Webex.com)
Call Speed (IP - H323 and SIP): Up to 6Mbit/sec
24/7 Test Video: 0262463194@csiro.au or 0262463194@150.229.3.40 (SIP or H323)
Test Endpoint (business hours): 0262762865@csiro.au or 0262762865@150.229.3.40 (SIP or H323)

How can my organisation peer with CSIRO?

CSIRO is connected to the AARNet Unified Communications Exchange (AUCX) and all numbers are populated in the nrenum.net ENUM tree.

All CSIRO telephone numbers are reachable by SIP/H323 using phonenumber@csiro.au or phonenumber@150.229.3.40

All CSIRO staff are reachable by SIP/H323 using emailaddress@csiro.au

CSIRO SIP, H323 and XMPP SRV records are advertised on the csiro.au DNS zone.