CSIRO WebEx Conferencing

Collaboration Meeting Room
Webex Meeting

584580318@csiro.webex.com

What is the intended audience of this document?

This guide is a technical resource for connecting to conferences hosted on csiro.webex.com

For information on connecting directly to CSIRO staff or video conference units, please review the information at https://conferencing.csiro.au/conferencing.php

Webex logo Webex user guides, training videos and FAQs for attending csiro.webex.com meetings from your Webex desktop or mobile app, can be found on conferencing.csiro.au.

How do I dial 584580318@csiro.webex.com from a traditional phone?

It is recommended that you use the Webex application to connect to a Webex meeting rather than a traditional phone so that video and content sharing is supported further information is available from conferencing.csiro.au

If a traditional phone is the only option use one of the following methods to connect:

From a CSIRO Desktop Phone or standard Australian enterprise phone system:
Dial 0 (for an outside line) followed by 02 6246 4433 and enter the 584580318 when prompted.
From a mobile phone or landline within Australia:
Dial 02 6246 4433 and enter the 584580318 when prompted.
Further Local Australia Local Numbers are available from https://conferencing.csiro.au/call-in.php?tab=australia
From a mobile phone or landline outside Australia:
Dial +61262464433 and enter the 584580318 when prompted.
International Toll Free Numbers are available from https://conferencing.csiro.au/call-in.php?tab=international

How do I dial 584580318@csiro.webex.com from a Video Conferencing Room?

CSIRO accepts calls from endpoints that support SIP (preferred) or H323.

Video Conferencing vendors use a variety of different dialling formats. Please try dialling 584580318@csiro.webex.com in the first instance otherwise please look for the name of your IT environment which CSIRO is unable to support directly. conferencing endpoint or infrastructure in the list below and try the suggested formatting. Please consult your local IT support if these methods are not successful as outbound calls are heavily dependent on your IT environment which CSIRO is unable to assist with.

From a Video Conferencing Room external to CSIRO (Tandberg, Cisco, Codian, Lifesize Miral H323/SIP compliant infrastructure):
Dial 584580318@csiro.webex.com

From a Video Conferencing Room external to CSIRO (Polycom, Lifesize H323/SIP compliant infrastructure):
Dial csiro.webex.com##584580318

From a Video Conferencing Room external to CSIRO (Sony H323/SIP compliant infrastructure):
Dial csiro.webex.com#584580318

How do I dial 584580318@csiro.webex.com from Skype for Business or Lync?

It is recommended that you use the Webex application to connect to a Webex meeting rather than a Skype for Business or Lync for increased functionality if you are connecting from your desktop further information is available from conferencing.csiro.au

If you are connecting from a huddle space your organisation uses Skype for Business with Open Federation or federated with lync.webex.com use 584580318.csiro@lync.webex.com

How do I carry out a test call?

It is strongly recommended that you carry out a test call prior to your conference, especially if this is your first time dialling into CSIRO.

From a Video Conference Unit
For testing dial 0262463194@csiro.au to view a CSIRO test video. If unsuccessful, alternative dial methods are available in the "How do I dial from a Video Conferencing Room?" section above.

From Skype for Business or Lync
Contact your meeting oraganiser for a test meeting to be setup and then follow the instructions under "How do I dial 584580318@csiro.webex.com from Skype for Business or Lync?" above.

Support for External Collaborators

Video Conferencing is heavily dependent on the way systems have been implemented within an organisation. As such, any connection issues should be reported to your local IT support team who will be best equipped to troubleshoot the problem with assistance from this document.

CSIRO support can be contacted via your organisation's IT support team be calling +61 2 6276 6838 (option 1, option 1) and asking for the Unified Communications Team. Note that all support is on a best effort basis and due to the wide variety of video conferencing environments your first step should be providing this document to your organisations internal support.

What infrastructure does CSIRO have deployed?

The following information is provided for external IT support teams to assist with testing and troubleshooting.