Collaboration Meeting Room
Webex Meeting

572777052@csiro.webex.com


What is the intended audience of this document?

This guide is a technical resource for connecting to conferences hosted on csiro.webex.com

For information on connecting directly to CSIRO staff or video conference units, please review the information at https://conferencing.csiro.au/conferencing.php

Webex logo  Webex user guides, training videos and FAQs for attending csiro.webex.com meetings from your Webex desktop or mobile app, can be found on conferencing.csiro.au.


TelePresence logo  How do I dial 572777052@csiro.webex.com from a traditional phone?

It is recommended that you use the Webex application to connect to a Webex meeting rather than a traditional phone so that video and content sharing is supported further information is available from conferencing.csiro.au

If a traditional phone is the only option use one of the following methods to connect:

  1. From a CSIRO Desktop Phone or standard Australian enterprise phone system:
    Dial 0 (for an outside line) followed by 02 6246 4433 and enter the 572777052 when prompted.
  2. From a mobile phone or landline within Australia:
    Dial 02 6246 4433 and enter the 572777052 when prompted.
    Further Local Australia Local Numbers are available from https://conferencing.csiro.au/call-in.php?tab=australia
  3. From a mobile phone or landline outside Australia:
    Dial +61262464433 and enter the 572777052 when prompted.
    International Toll Free Numbers are available from https://conferencing.csiro.au/call-in.php?tab=international

TelePresence logo How do I dial 572777052@csiro.webex.com from a Video Conferencing Room?

CSIRO accepts calls from endpoints that support SIP (preferred) or H323.

Video Conferencing vendors use a variety of different dialling formats.  Please try dialling 572777052@csiro.webex.com in the first instance otherwise please look for the name of your IT environment which CSIRO is unable to support directly. conferencing endpoint or infrastructure in the list below and try the suggested formatting.  Please consult your local IT support if these methods are not successful as outbound calls are heavily dependent on your IT environment which CSIRO is unable to assist with.

From a Video Conferencing Room external to CSIRO (Tandberg, Cisco, Codian, Lifesize Miral H323/SIP compliant infrastructure):
Dial
572777052@csiro.webex.com

From a Video Conferencing Room external to CSIRO (Polycom, Lifesize H323/SIP compliant infrastructure):
Dial
csiro.webex.com##572777052

From a Video Conferencing Room external to CSIRO (Sony H323/SIP compliant infrastructure):
Dial
csiro.webex.com#572777052

From a Video Conferencing Room external to CSIRO
Dial
0262463199@csiro.au or 0262463199@150.229.3.40 and enter the 572777052 when prompted followed by the hash (#) key.

Legacy ISDN H320 video conferencing is supported up to 384Kbit/sec using 0262463199 within Australia or +61262463199 internationally and entering the 572777052 when prompted followed by the hash (#) key.

Legacy H320 video conferencing is also supported by using dialling 210.4.202.4 and enter 123456789 when prompted followed by the hash (#) key.

TelePresence logo How do I dial 572777052@csiro.webex.com from Skype for Business or Lync?

It is recommended that you use the Webex application to connect to a Webex meeting rather than a Skype for Business or Lync for increased functionality if you are connecting from your desktop further information is available from conferencing.csiro.au

If you are connecting from a huddle space your organisation uses Skype for Business with Open Federation or federated with lync.webex.com use 572777052.csiro@lync.webex.com

How do I carry out a test call?

It is strongly recommended that you carry out a test call prior to your conference, especially if this is your first time dialling into CSIRO.

From a Video Conference Unit
For testing dial 0262463194@csiro.au to view a CSIRO test video or 0262463126@csiro.au for a Cisco SX80 endpoint or meet@csiro.webex.com for a Webex lobby screen.  If unsuccessful, alternative dial methods are available in the "How do I dial from a Video Conferencing Room?" section above.

From Skype for Business or Lync
Contact your meeting oraganiser for a test meeting to be setup and then follow the instructions under "How do I dial 572777052@csiro.webex.com from Skype for Business or Lync?" above.

Support for External Collaborators

Video Conferencing is heavily dependent on the way systems have been implemented within an organisation.  As such, any connection issues should be reported to your local IT support team who will be best equipped to troubleshoot the problem with assistance from this document.

CSIRO support can be contacted via your organisation's IT support team be calling +61 2 6276 6838 (option 1, option 1) and asking for the Unified Communications Team. Note that all support is on a best effort basis and due to the wide variety of video conferencing environments your first step should be providing this document to your organisations internal support.

What infrastructure does CSIRO have deployed?

The following information is provided for external IT support teams to assist with testing and troubleshooting.

CSIRO Support
(Sydney Business Hours)

+61 2 6276 6838 (option 1, option 1) - ask for the Unified Communications Team

 

 

Webex

CMR Cloud . csiro.webex.com

 

 

Test Webex
(SIP or H323)

meet@csiro.webex.com

 

 

24/7 Test Video
(SIP or H323)

0262463194@csiro.au or
0262463194@150.229.3.40

Test Endpoint
(Sydney business hours)
(SIP or H323)

0262463126@csiro.au or
0262463126@150.229.3.40 (SIP or H323)