Collaboration Meeting Room
What is the intended audience of this document?
This guide is a technical resource for connecting to conferences hosted on
How do I dial email@example.com from a traditional phone?
It is recommended that you use the Webex application to connect to a Webex meeting rather than a traditional phone so that video and content sharing is supported further information is available from
If a traditional phone is the only option use one of the following methods to connect:
From a CSIRO Desktop Phone or standard Australian enterprise phone system:
Dial 0 (for an outside line) followed by 02 6246 4433 and enter the 572451346 when prompted.
From a mobile phone or landline within Australia:
Dial 02 6246 4433 and enter the 572451346 when prompted.
Further Local Australia Local Numbers are available from https://conferencing.csiro.au/call-in.php?tab=australia
From a mobile phone or landline outside Australia:
Dial +61262464433 and enter the 572451346 when prompted.
International Toll Free Numbers are available from https://conferencing.csiro.au/call-in.php?tab=international
How do I dial firstname.lastname@example.org from a Video Conferencing Room?
CSIRO accepts calls from endpoints that support SIP (preferred) or H323.
Video Conferencing vendors use a variety of different dialling formats. Please try dialling
From a Video Conferencing Room external to CSIRO (Tandberg, Cisco, Codian, Lifesize Miral H323/SIP compliant infrastructure):
Dial in the first instance otherwise please look for the name of your IT environment which CSIRO is unable to support directly. conferencing endpoint or infrastructure in the list below and try the suggested formatting. Please consult your local IT support if these methods are not successful as outbound calls are heavily dependent on your IT environment which CSIRO is unable to assist email@example.com
From a Video Conferencing Room external to CSIRO (Polycom, Lifesize H323/SIP compliant infrastructure):
From a Video Conferencing Room external to CSIRO (Sony H323/SIP compliant infrastructure):
How do I dial firstname.lastname@example.org from Skype for Business or Lync?
It is recommended that you use the Webex application to connect to a Webex meeting rather than a Skype for Business or Lync for increased functionality if you are connecting from your desktop further information is available from
If you are connecting from a huddle space your organisation uses Skype for Business with Open Federation or federated with lync.webex.com use
How do I carry out a test call?
It is strongly recommended that you carry out a test call prior to your
conference, especially if this is your first time dialling into CSIRO.
From a Video Conference Unit
For testing dial email@example.com to view a CSIRO test video. If unsuccessful, alternative dial methods are available in the "How do I dial from a Video Conferencing Room?" section above.
From Skype for Business or Lync
Contact your meeting oraganiser for a test meeting to be setup and then follow the instructions under "How do I dial firstname.lastname@example.org from Skype for Business or Lync?" above.
Support for External Collaborators
Video Conferencing is heavily dependent on the way systems have been
implemented within an organisation. As such, any connection issues should
be reported to your local IT support team who will be best equipped to
troubleshoot the problem with assistance from this document.
CSIRO support can be contacted via your organisation's IT support team be calling +61 2 6276 6838 (option 1, option 1) and asking for the Unified Communications Team. Note that all support is on a best effort basis and due to the wide variety of video conferencing environments your first step should be providing this document to your organisations internal support.
What infrastructure does CSIRO have deployed?
The following information is provided for external IT support teams to assist with testing and troubleshooting.
+61 2 6276 6838 (option 1, option 1) - ask for the Unified Communications Team
CMR Cloud at csiro.webex.com