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FAQs

Browse the frequently asked questions below by category, or start typing your question to see results.

Audio & Video
Join & Participate
Share
Record
Schedule
Other
I can't hear other participants in the meeting. What can I do about this? >
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I don't think other participants can hear me. What can I do about this? >
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My video is not working. What can I do about this? >
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How do I change my audio connection? >
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How do I select a different camera? >
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Why am I hearing hold music? >
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Can I turn off the beep that is played when someone joins/leaves a Webex meeting? >
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Is there a test Webex meeting I can join to test my audio and video? >
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Do you have to mute yourself via the Meeting Centre window? >
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After the first time I set the country to dial to be Australia, will this be the default? Will selecting the country default to Australia after the first time of using call me? >
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Can participants unmute themselves? >
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Do participants know that they have been muted if the host decides to mute the participant? >
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I use Jabber in Computer Mode - should I be using Computer Audio for Webex? >
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What Operating Systems and web-browsers are compatible with Webex? >
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How early can I join a Webex meeting? >
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I'm having difficulty joining. What can I do about this? >
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I'm having issues joining from Chrome on my Mac. What can I do about this? >
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Do I need to log in to use Webex? >
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Do I need to install anything to join a Webex meeting? >
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Why am I being prompted to install Meeting Center? >
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Why is my Webex meeting loading slowly? >
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Can external collaborators join a Webex meeting? >
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I don't have admin rights on my machine. Can I still join a Webex meeting? >
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Does it matter what version of Outlook external participants are using to connect to Webex? >
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How many participants can join a Webex meeting? >
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Why do I see the initials of some participants? Can I upload a profile picture to my Webex account to replace the initials? >
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Where can I find the global call in numbers? >
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If you are a host, is it better to conduct the meeting from your desk instead of a video conference room as some advanced features are only available from your desktop? >
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When I share my screen, participants complain the text is difficult to read. What can I do about this? >
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What is the difference between sharing my screen and sharing an application? >
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Why do I see a grey cross-hatched pattern when the Host is sharing an application? >
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Why are some sharing options greyed out? >
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Do you need two screens to share from a video conference room? >
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Can I share a video using Webex? >
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I've just Hosted a meeting - when will my recording be available? >
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I've just participated in a meeting - how do I access the recording? >
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Are Webex recordings available externally? >
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Are the recordings only available to the Host? >
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How long are recordings stored for on csiro.webex.com? >
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Is there a recommended location for recordings to be saved to? >
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How can I tell if there is a recording in progress? >
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Are the recordings secure? >
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What are the privacy issues around sending recordings as links to people without their permission? >
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Is there a way to automatically start recording for Webex? >
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Does the alternate host have access to the recording if they clicked 'Record'? >
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Is it possible to see who a recording has been assigned to? >
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Can I schedule a Webex meeting for someone else? >
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Can I advertise a Webex meeting on the internet? >
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How can I modify delegate access to my Webex account? >
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How can I schedule Webex meetings in a shared calendar? >
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What is an alternate host? >
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What recurrence patterns are supported by Webex? >
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What happens to a Webex meeting if it goes over the scheduled time? >
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What is the maximum length of a single Webex meeting? >
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If you have started a meeting and realized that participants can’t join the meeting, can it be re-scheduled? >
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What is the maximum duration of a re-occurring meeting series for Webex? >
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How can I secure my meeting? >
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What is the maximum number of invitees on Webex? >
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What happens if someone dials in overseas, will the invite reflect their time zone? >
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Do I need to add the video conference room to the Webex invite? >
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How do we book meeting rooms from now on? >
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Is it required to have an alternate host? >
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Will the names of a distribution group be available in the alternate host section? >
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How can I find the Host key? >
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How much does a Webex meeting cost? >
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What sort of internet connection does Webex require? >
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Is there a cheat sheet I can give to external collaborators? >
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How can I get a list of everyone that attended my meeting? >
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Can a meeting be locked so that no additional participants can join? >
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Why can't I access Event Center, Support Center or Training Center? >
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How can I change my Webex account details? >
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How do I leave a Webex meeting? >
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How do I provide feedback about Webex? >
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Can only the host or the alternate host end the meeting? >
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As a Host, when you click end meeting, do you have to click leave meeting or does end meeting also leave the meeting? >
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If you are hosting the meeting and you leave the meeting. Do you need to end the meeting? >
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Is a chat message only between 2 individuals? >
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What is the cost to the participant if they are going to call the toll free number? >
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Is Webex replacing Jabber? >
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Having audio and video quality issues?
Having audio & video quality issues?

I'm in a meeting - I need a fix now!

I'm preparing for a meeting - I want the best experience

Try the following:
***NUMBER ONE TIP***
If using Computer Audio, switch to 'Call In' or 'Call Me' using your CSIRO mobile or home phone instead. Using your CSIRO work number will ring Jabber which is still computer audio.
This tip should improve poor
audio quality

Still having issues?

Turn off your camera.
This tip should improve poor
audio quality

Still having issues?

Close any applications that don’t need to be open – these can all consume your CPU, RAM and home internet connection in the background.
This tip should improve poor
audio and video quality

Still having issues?

Use Webex Meetings on your iPhone, iPad or Android device over 4G. Webex Meetings is available free of charge from the Apple Store or Google Play. The 4G connection will bypass your home internet connection.
This tip should improve poor
audio and video quality
***NUMBER ONE TIP***
If you normally use Computer Audio, try 'Call In' or 'Call Me' to your CSIRO mobile or home phone instead. Using your CSIRO work number will ring Jabber which is still computer audio.
This tip should improve poor
audio quality

Still having issues?

Close any applications that don’t need to be open – these can all consume your CPU, RAM and home internet connection in the background.
This tip should improve poor
audio and video quality

Still having issues?

If your home internet connection hasn't been performing well, turn off your camera before joining the meeting.
This tip should improve poor
audio quality

Still having issues?

Ensure that other household members are not streaming video or gaming as these activities consume large amounts of your home internet connection.
This tip should improve poor
audio and video quality

Still having issues?

Follow our tips and tricks on how to improve your home internet connection.

Still having issues?

X

Webex Meetings is a video conferencing system available to CSIRO staff on Windows, Mac, iPhone, iPad, and Android devices. A web application is also available for Linux devices. Webex Meetings has the same functionality when working from home as it does when working in the office.

Webex remains CSIRO's primary conferencing platform for CSIRO meetings as documented on the What tool when? page.

Install

Cisco Webex will automatically be installed on Windows and Mac OS X machines free of charge when joining a Webex meeting for the first time. If you would like to install it on your iPhone / iPad or Android, you can do so by clicking the appropriate icon below.

Operate

Select your operating system or device.

Windows

Mac OS X

Linux

iPhone / iPad / Android

Video Conferencing Room

Click on each heading to expand a section and learn more.

https://conferencing.csiro.au/webex-meetings.php?ref=joining_desktop
Joining a meeting using the desktop app >
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https://conferencing.csiro.au/webex-meetings.php?ref=joining_web
Joining a meeting using the web app >
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https://conferencing.csiro.au/webex-meetings.php?ref=joining_mobile
Joining a meeting >
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https://conferencing.csiro.au/webex-meetings.php?ref=joining_vc_room
Joining a meeting >
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https://conferencing.csiro.au/webex-meetings.php?ref=global_call
Global call-in numbers >
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https://conferencing.csiro.au/webex-meetings.php?ref=finding
Finding your call-in attendee ID >
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https://conferencing.csiro.au/webex-meetings.php?ref=participating
Participating in a meeting >
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https://conferencing.csiro.au/webex-meetings.php?ref=participating_mobile
Participating in a meeting >
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https://conferencing.csiro.au/webex-meetings.php?ref=participating_vc_room
Participating in a meeting >
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https://conferencing.csiro.au/webex-meetings.php?ref=scheduling_windows
Scheduling a meeting using Outlook >
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https://conferencing.csiro.au/webex-meetings.php?ref=scheduling_mac
Scheduling a meeting using Outlook >
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https://conferencing.csiro.au/webex-meetings.php?ref=scheduling_web
Scheduling a meeting using csiro.webex.com >
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https://conferencing.csiro.au/webex-meetings.php?ref=buying
Buying a computer headset >
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https://conferencing.csiro.au/webex-meetings.php?ref=camera
Camera, speaker and microphone settings >
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https://conferencing.csiro.au/webex-meetings.php?ref=keyboard
Keyboard shortcuts >
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https://conferencing.csiro.au/webex-meetings.php?ref=securing
Securing a Webex meeting >
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https://conferencing.csiro.au/webex-meetings.php?ref=managing
Managing large numbers of participants >
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https://conferencing.csiro.au/webex-meetings.php?ref=external
External collaborators >
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https://conferencing.csiro.au/webex-meetings.php?ref=roles
Roles and Permissions >
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https://conferencing.csiro.au/webex-meetings.php?ref=breakout_rooms
Breakout Sessions >
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https://conferencing.csiro.au/webex-meetings.php?ref=pre_assigning
Pre-assigning attendees to breakout sessions >
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https://conferencing.csiro.au/webex-meetings.php?ref=lobby_rooms
Lobby Rooms >
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https://conferencing.csiro.au/webex-meetings.php?ref=cohosts
Cohosts >
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https://conferencing.csiro.au/webex-meetings.php?ref=personal
Personal Meeting Rooms >
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https://conferencing.csiro.au/webex-meetings.php?ref=recording
Recording >
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https://conferencing.csiro.au/webex-meetings.php?ref=managing_recording
Managing a recording >
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https://conferencing.csiro.au/webex-meetings.php?ref=trimming_recording
Trimming a recording >
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https://conferencing.csiro.au/webex-meetings.php?ref=reassigning
Reassigning the Host role >
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https://conferencing.csiro.au/webex-meetings.php?ref=virtual
Virtual Backgrounds >
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https://conferencing.csiro.au/webex-meetings.php?ref=sharing
Sharing videos >
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https://conferencing.csiro.au/webex-meetings.php?ref=whiteboarding
Whiteboarding >
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https://conferencing.csiro.au/webex-meetings.php?ref=polling
Polling >
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https://conferencing.csiro.au/webex-meetings.php?ref=video
Video layouts >
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https://conferencing.csiro.au/webex-meetings.php?ref=webex_assistant
Webex Assistant >
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https://conferencing.csiro.au/webex-meetings.php?ref=troubleshooting
Troubleshooting
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https://conferencing.csiro.au/webex-meetings.php?ref=vc_features
Video conferencing room features >
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https://conferencing.csiro.au/webex-meetings.php?ref=more
More information >
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